Support Policy Page

Support Policy for MohBuy:

At MohBuy, we are committed to providing the highest level of customer support to our valued users. Our support team is dedicated to ensuring that all of your questions and concerns are addressed in a timely and professional manner.

Support Availability:

Our support team is available to assist you Monday through Saturday, 8 AM to 6 PM WAT. You can reach us via email at and also by clicking the chat with us Whatsapp Button by the left hand corner of this page or through the "Contact Us" form on our website.

Response Time:

We strive to respond to all support inquiries immediately (Maximum of 2minute in between) because we have the fastest customer support service and also within 24 hours during our support hours via email.

If you have an urgent matter, use the WhatsApp button on our page to reach us and we will respond immediate and also please indicate this in your email or contact form if you are using this route and we will make every effort to respond as quickly as possible.

Support Coverage:

Our support team is trained to assist you with a wide range of issues, including technical difficulties, billing inquiries, and product information. We are unable to provide support for issues that are outside of our control, such as network downtime or issues with your computer or device.

Problem Resolution:

In the event that you encounter a problem with our platform, our support team will work with you to resolve the issue as quickly as possible. If the issue cannot be resolved through email or over the phone, we may ask you to provide additional information or access to your account in order to resolve the issue.

Feedback and Suggestions:

We welcome any feedback or suggestions you may have regarding our platform and support services. If you would like to provide feedback, please send an email to or fill out the "Contact Us" form on our website.

Thank you for choosing MohBuy for your e-commerce needs. We are committed to providing you with the best possible experience and are always here to assist you.

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